Frequently Asked Questions
Medicare does cover the cost of a portable oxygen concentrator. The only issue with Medicare is that there are many different steps you have to go through to qualify to have medicare rent you a portable oxygen concentrator, and it’s not guaranteed that you will qualify.
At the COPD Store we have an onsite service center with factory trained technicians available to help. Most units can be repaired onsite and can be quickly diagnosed to decrease turn around time. However, depending on the repair some units may need to be shipped back to the manufacturer for repairs. The first step in this process would be to contact one of our service agents to help with your issue. Many times the error can be solved while on the phone with you.
If you have paid to be a member of our loan program when you purchased your unit a loaner will be shipped to you at no cost. If you did not choose this option at purchase of your new unit you may still rent a portable unit through our rental program.