Refurbished Equipment Return Policy
COPD Store is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return your item purchased within 30 days of receipt.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective.
We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
Within 30 days of use you may return the used concentrator for a 25% restocking fee and any shipping costs.
All returns require a return authorization. Please contact us, 1-800-269-0726, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
For all returns… we must first receive the original unit before we issue a credit.
After 30 days, we apologize for any inconvenience, but we cannot refund any charges.
All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
When purchasing a refurbished unit there is limited warranty provided. Warranty will be indicated on your sales receipt. Our refurbished units are put through a testing process, so you can be assured the unit you receive will be in good working condition.
In the event the unit needs repair we do offer our services at a discounted rate. The customer is responsible for all shipping costs. Customer is responsible for parts and labor if unit is out of warranty. We also offer a discounted rental program, if you require a unit while yours is being repaired.